Can I exchange or return my item?
Inaccurate or defective items

If you received an incorrect or defective item, we will arrange for an exchange. All you need to do is:

  • Furbabsweets email us at service@furbabsweets.com within 3 calendar days of the date you’ve received the item with the order number and picture(s) of the item
  • Ensure that the item is in original condition and all original tags and packaging are intact. Do check the product before cutting off tag(s) and using it. We are unable to assist if we cannot verify that the product is unused

Do note that if we find that a product, its accompanying tag(s), or its packaging has been damaged or tampered with by the customer or their pet, exchanges/returns/refunds will not be offered.

Size exchange

We accept size exchanges but you will need to come by store at Furbabsweets or exchange via delivery at your own cost. So, do check your order (e.g. type, size, colour, quantity) before checking out. If you need help with sizing, chat with us!

Size exchange requests can only be made within 7 calendar days of the date you’ve received the item. To initiate this request, please contact us. Exchanges are subject to the conditions below:

  • Item must be in original condition and packaging (no scratch, tear, fur, stain, or damage) with their tags intact
  • We must receive the item within 14 calendar days from the date you’ve received the product
  • We are unable to process exchanges or returns for items that are sold on clearance, preordered, made-to-order, or customised
  • For hygiene and safety purposes, we do not allow exchanges/returns of food, beds, car seats, treats, supplements, nappies and other similar items

Return due to other reasons

Returns must be done at your own cost within 7 calendar days of the date you’ve received the item. To initiate this request, please contact us. Returns are subject to the conditions below:

  • Item must be in original condition and packaging (no scratch, tear, fur, stain, or damage) with their tags intact
  • We are unable to process returns for items that are sold on clearance, preordered, made-to-order, or customised
  • For hygiene and safety purposes, we do not allow exchanges/returns of food, beds, car seats, treats, supplements, nappies and other similar items