Is delivery free?
We offer free shipping on orders over $59, and for orders under $59 we have flat shipping $4.85.
We do not deliver to remote areas, such as Changi Airport offices, Airport Logistic Park. Please do not checkout with these addresses as we will not refund payment transaction fees should we need to cancel your order.
When will my item(s) arrive?
Local delivery
We take 1-3 working days to dispatch orders (unless stated otherwise). Upon dispatch, you will receive a shipping confirmation email and can expect delivery within 1-3 working days (between 9am to 10pm). However, during peak periods, it may take longer.
Overseas delivery
Transit time range from 1 to 14 working days, depending on destination.
What if the delivery was unsuccessful?
Standard deliveries
Our standard courier partners operate Monday to Saturday, between 9am to 10pm. They will make up to 3 delivery attempts (it may or may not be the next day). If you have any issues with receiving the parcel, you can contact them directly or chat with us.
Do note that most couriers do not offer guaranteed deliveries. If the addressee fails to receive the parcel after 3 delivery attempts,it will be returned to us. Please understand that a delivery charge applies for us to arrange another delivery.
Local frozen/express/time-specific deliveries
We will arrange a delivery date and timeslot with you. Once confirmed, please ensure that someone is home to receive the order. We will not be able to cancel the delivery or make changes once pickup has started. Orders will be left at the doorstep if no one answers the door and we will not be responsible for any loss or spoilage.
Can I make changes to my delivery information?
To ensure you get your order quickly, we try our best to ship it out as soon as possible. Once we have sent out the package, we may not be able to make changes to delivery information even if there’s a mistake in the delivery address, due to the limitations on the courier’s end. Hence, do check the information you provide before submitting your order. We are not responsible for lost packages.
Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.